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Privacy Policy

Last updated: June 10, 2026

1. Introduction

Hivek ("we," "us," or "our") is a technology company based in Mexico that provides AI infrastructure, agentic workflows, web development, mobile app development, and technology consulting services. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hivek.tech, use our services, or interact with us in any way.

2. Information We Collect

2.1 Information You Provide

  • Contact information: name, email address, company name, and job title when you fill out our booking form or contact us.
  • Service request details: project descriptions, preferred dates and times for architecture sessions, and technical requirements you share with us.
  • Communications: any messages, feedback, or correspondence you send to us via email or through our website.

2.2 Information Collected Automatically

  • Usage data: pages visited, time spent on pages, referring URLs, and navigation patterns.
  • Device information: browser type, operating system, screen resolution, and language preferences.
  • Network data: IP address, approximate geographic location (country/region level only).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule architecture sessions.
  • Provide, maintain, and improve our services.
  • Send you relevant communications about our services (only with your consent).
  • Analyze website usage to improve user experience and performance.
  • Comply with legal obligations applicable under Mexican law.
  • Protect against fraudulent, unauthorized, or illegal activity.

4. Legal Basis for Processing

In accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, "LFPDPPP"), we process your personal data based on:

  • Consent: when you voluntarily submit your information through our forms.
  • Contractual necessity: when processing is required to fulfill our service agreements.
  • Legitimate interest: for website analytics and service improvement.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service providers: trusted third parties that help us operate our website and deliver services (e.g., hosting providers, email services). These providers are contractually obligated to protect your data.
  • Legal requirements: when required by law, regulation, or legal process under Mexican jurisdiction.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

6. Your Rights (ARCO Rights)

Under the LFPDPPP, you have the following rights regarding your personal data:

  • Access (Acceso): request information about the personal data we hold about you.
  • Rectification (Rectificación): request correction of inaccurate or incomplete data.
  • Cancellation (Cancelación): request deletion of your personal data when it is no longer necessary.
  • Opposition (Oposición): object to the processing of your data for specific purposes.

To exercise any of these rights, contact us at contact@hivek.tech. We will respond within 20 business days as required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service inquiry data is retained for up to 24 months after your last interaction with us, unless you request earlier deletion.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security assessments.

9. Cookies

Our website is a static site and does not use tracking cookies or third-party analytics cookies. We may use essential cookies strictly necessary for website functionality (such as session management for the admin panel).

10. International Data Transfers

Your data may be processed on servers located outside of Mexico. When this occurs, we ensure that adequate safeguards are in place to protect your data in accordance with the LFPDPPP and applicable international standards.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your ARCO rights, contact us at: